Terms and Conditions of Sale

These Terms and Conditions regulate the access and use of the website https://pistachoslalola1947.es (hereinafter, "the Website"), as well as the purchase of products offered by EUROPEA DEL PISTACHO QUALITY SL, (hereinafter, "the Company").

The use of the Website implies full acceptance of these Terms and Conditions.

1. Return Policy and Right of Withdrawal

Return of Products

The customer must return or deliver the products directly to the company without undue delay and, in any event, no later than 14 calendar days from the date on which they communicate their decision to withdraw from the contract.

The deadline shall be deemed met if the goods are returned before said period has expired.

Unless otherwise indicated, the customer must assume the direct cost of returning the goods.

The customer shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the products.

Right of Withdrawal

In accordance with current consumer regulations, the customer has the right to withdraw from a distance contract without justification, within 14 calendar days from receipt of the product.

To exercise the right of withdrawal, the customer must notify their decision to withdraw from the contract via an unequivocal statement (for example, a letter sent by postal mail or email).

The withdrawal form included below may also be used, although its use is not mandatory.

To meet the withdrawal deadline, it is sufficient that the communication regarding the exercise of this right is sent before the corresponding period expires.

Consequences of Withdrawal

In the event of withdrawal by the customer, all payments received will be refunded, including delivery costscorresponding to the standard shipping method (except for additional costs resulting from the customer's choice of a delivery method other than the least expensive standard delivery method offered by us).

The refund will be made without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of the decision to withdraw from the contract.

The refund will be made using the same payment method used by the customer for the initial transaction, unless the customer has expressly provided otherwise.

We may withhold the refunduntil we have received the goods or until the customer has provided proof of having returned them, whichever condition is met first.

Return of Products

The customer must return or deliver the products directly to the company without undue delay and, in any event, no later than 14 calendar days from the date on which they communicate their decision to withdraw from the contract.

The deadline shall be deemed met if the goods are returned before said period has expired.

Unless otherwise indicated, the customer must assume the direct cost of returning the goods.

The customer shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the products.

Withdrawal Form

    2. Refunds

    In the event that the customer exercises their right of withdrawal,the company will refund all payments received from the customer,including, where applicable, delivery costs corresponding to the standard shipping method,without undue delay and, in any event, within a maximum period of 14 calendar days from the date on which the decision to withdraw from the contract is reported.

    However, the company may withhold the refund until the returned goods have been received or until the customer has provided proof of having returned themwhichever condition is met first.

    The refund will be made using the same payment method used by the customer for the initial transactionunless the customer has expressly provided otherwise and provided it incurs no additional cost to the customer.

    In the event that the customer has selected a shipping method other than the standard method offered by the company, only the amount corresponding to the standard delivery method will be refunded.

    Unless expressly indicated otherwise, the direct costs of returning the products shall be borne by the customer.

    Return of Products

    Once withdrawal has been communicated, the customer must return the products without undue delay and, in any event, within a maximum period of 14 calendar days from the date on which they communicated their decision to withdraw from the contract.

    Products must be returned to the following address:

    EUROPEA DEL PISTACHO QUALITY SL,
    Calle Aldonza, 3
    45860 Villacañas (Toledo)
    Spain

    The customer shall only be liable for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the products.

    Defective or Damaged Products

    In the event that the product received is defective, damaged, or does not correspond to the order placed,the customer must report it as soon as possible via email:

    In such cases, the company will proceed, as appropriate, with product replacement, repair, or refund,at no additional cost to the customer.

    Products on Sale or Promotion

    The right of withdrawal shall apply to all purchased products,including those on promotion or sale,under the terms established by current regulations.

    3. Exchanges or Replacements

    We only replace defective or damaged items. To request an exchange for the same product, contact info@pistachoslalola1947.es y envía el artículo a:

    EUROPEA DEL PISTACHO QUALITY SL,
    Calle Aldonza, 3 – 45860 Villacañas (Toledo) – Spain

    4. Gifts

    • If the product was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift voucher credit for the value of the return.
    • If it was not marked as a gift, the refund will be sent to the original purchaser.

    5. Shipping and Delivery Times

    Timeframes

    • Orders are processed and delivered from Monday to Friday (excluding national and regional holidays).
    • The usual delivery time is 2 to 3 business days.
    • Shipping is not available to the Canary Islands, Balearic Islands, Ceuta, and Melilla.

    Shipping Process

    • Once the order is confirmed, we manage your data and prepare the products to be shipped via a transport company.
    • The order will be delivered to the address provided during the purchase process; therefore, the customer must ensure that the details are correct and that someone is available to receive it.
    • The Company is not responsible for delays or incidents caused by errors in the shipping details provided by the customer.

    Recommendations

    If you are sending a product valued at over 60 €, we recommend using a trackable shipping service or purchasing transport insurance, as we cannot guarantee the receipt of returns.

    6. Payment Methods

    Payments on the Website are made securely using the SSL protocol.

    • Redsys: official online payment system of most Spanish banks, with complete security.
    • Other payment methods may be available as indicated during the purchase process.

    Applicable legislation and jurisdiction

    These conditions are governed by Spanish legislation. Any dispute shall be submitted to the Courts and Tribunals corresponding to the domicile of the consumer and user.